Our Approach
We like listening, so once we’ve heard how you run your business we will look at which elements of the OneStep Solution are best suited to meet your unique objectives.
Depending on need, we can supply from just CaseManager and associated advice as stand alone to a complete green field solution with all of the server(s), network, internet connectivity and security - all fully configured, installed and integrated. Or any combination in between.
Once the specific solution is agreed we work with you to produce all your forms, documents and workflows during the installation period so you are up and running quickly and smoothly.
We are present for all your first steps:
- Daily processing
- Payments
- Remittances
With ongoing support after the system is live:
- Our on-line support system means we can be "at your desk" within seconds and solutions are typically provided within minutes.
- We remotely monitor the performance of your server hardware and software to ensure the smooth running of your systems.
- Powerful monitoring software enables our support staff to instantly check the operating status of critical systems, even the operating temperature of servers is shown to provide advanced warning of any future problems
- Fewer on site visits, faster support response times and virtually zero unplanned down-time for our clients.
