OneStep provides unrivalled and leading edge debt recovery and client management solutions which, combined with excellent on-going customer support, means that Dukes has no concerns over the accuracy or status of a debtor’s position at any time. The level of support from the OneStep team has been outstanding, enabling us to dissect our performance and take action to address any potential issues immediately they arise.

There have been minimal issues around the systems, and their implementation and the backup support provided overall by the OneStep Customer Service Team is exemplary. Through utilising OneStep the level of efficiency achieved through our debt collection agents has increased and OneStep has undoubtedly had a positive impact on Dukes. Our clients, in both the public and the private sector, have a level of confidence in our systems and processes that would not exist if we utilised other products.