Flintshire County Council


We have worked with OneStep since 2015, when we brought several significant debt types, ( Council Tax, Business Rates and Parking ) in-house. There was a driving initiative at members level to bring enforcement in-house to allow us to manage our debts as well as support vulnerable customers.

The set-up of the OneStep suite was excellent with an entire deployment cycle of only 10 weeks, including all training and integrations with other systems. The OneStep team worked hard and we had a dedicated project manager always on hand to support and offer assistance to the team. Since going live, the support has remained at the highest level and feedback relayed to OneStep has been embraced within their solution suite and business optimisation initiatives.

Carwyn Jones, Team Manager – Collections and Enforcement, Flintshire County Council