The City of Cardiff Council

Cardiff already had an in-house recovery team, which in 2014 was charged with taking on the enforcement of Parking Fine Warrants, which is when we first made contact with OneStep. From the very start we knew that the business plan would be difficult and the project timelines challenging for any organisation who were interested in forming a partnership. High expectations for both functionality and the commercial parameters for an agreement were embedded within a 5 year agreement and OneStep understood these business requisites from day one. OneStep were familiar to our team as most of the commercial enforcement firms use their systems and as such we had access to their client portal. Now utilising their full suite, we are delighted with both products and services and are already looking for ways to grow the use of the system beyond parking enforcement which is where the journey with OneStep started. It is really important to us that OneStep welcome client input to help shape the future of their products. This gives us liberty to help prioritise additions of highest value to our organisation and gives us very early insight into the roadmap. In summary we have been delighted to date with the relationship.

Keith Thomas, Recovery Manager, The City of Cardiff Council