At OneStep Solutions LLP, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes.  By using our website, you are agreeing to be bound by this policy.

Who are we?
We are OneStep Solutions LLP, a leading player in the development of software solutions for the civil debt collection market in the UK.   We are registered in England: Number OC37173. Our registered address is 44 The Pantiles, Tunbridge Wells, Kent, TN2 5TN England. We have offices in Hadleigh, Essex & Huntingdon, Cambridgeshire.

How do we collect information from you?
We actively collect information about you when you use our website, for example, when you contact us using the online form on the Contact page or use the phone or email contact information detailed on the website.
When you visit our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

What type of information is collected from you?
The personal information we collect might include your name, email address, phone number, IP address and information regarding what pages are accessed and when.

How is your information used?
We may use your supplied information to:

  • Contact you directly to arrange a follow up meeting and/or to supply further information if required;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services or forthcoming software updates;
  • Send you communications that you have requested and that may be of interest;
  • Process a job application.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
We review our retention periods for personal information on a regular basis.  We are legally required to hold your personal information on our systems for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
If you wish to raise a complaint on how we have handled your personal information, please contact us.  If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.  However, we only disclose the personal information that is necessary to deliver the service and we require our service providers to keep the information secure and not to use it for direct marketing purposes.

How you can access and update your information
You have the right to ask for a copy of the information OneStep Solutions hold about you, please contact us for more information.
The accuracy of your information is important to us. If you change contact details or any of the information we hold is inaccurate or out of date, or you wish to restrict or object to our use of your information, please email direct at [email protected] or telephone 01702 426 400.

Security Precautions in place to protect the loss, misuse or alteration of your information
OneStep Solutions LLP holds certification for ISO 22301 and ISO 27001.  When you give us personal information, we take steps to ensure that its treated securely.
However, information transmitted normally over the internet cannot be guaranteed to be 100% secure.  As a result, while we strive to protect your sensitive information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.  Once we receive your information we make our best efforts to ensure its security on our systems.  Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.  We ask you to not share your password with anyone.

Use of ‘cookies’
Like many other websites, the OneStep Solutions LLP website uses cookies.  ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
It is possible to switch off cookies by setting your browser preferences.  Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in September 2017.