OneStep’s core solutions module, DebtRecovery, supports the complete debt collection process from compliance through to full enforcement. Starting from bulk case loading from third party systems it profiles all cases based upon debt type and highlights all required information to office and ultimately field based staff. Supported fully by sophisticated and robust workflow principals each debt type can define a series of actions and stages that allow a case to be progressed through its full life cycle. All cases remain visible to approved staff and hence the status and progression can be tracked.

OneSteps innovative software solution provides a quick and easy way to work with volumes of cases from many clients and departments. It also provides the sophistication to define individual workflows to different work types, ensuring collections are maximised at the earliest time possible. Real time reporting is also provided to ensure that all staff and stakeholders are kept fully abreast of all system activity and enabling suitable system resourcing and process optimisation.

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DebtRecoveryAdmin provides OneStep customers with all their administrative rights and capabilities necessary to fully customise and optimise system workflows, document production, third party integration, user access and reporting templates. Permissions ensure that all user access is controlled and that data is fully protected by remaining visible to only those system users deemed to have appropriate rights.